Questions that New Customers Frequently Ask

  • Am I guaranteed full confidentiality from your company? values the confidentiality and privacy of all customers. We know that our good name depends on this and we continually strive to ensure your complete satisfaction. If we are to provide you with exceptional service and for the purpose of authorization, it is essential we take some personal information from you e.g. your first name, surname, address, phone number and so on. You have our assurance that this information will not be shared with any other party.

    Please refer to our Privacy Policy to learn more about how we handle customer information.

  • Does your company offer any discounts?

    Yes. Because we value each and every customer, we do our best to ensure our services are affordable for everyone. Aside from the fact that our writing service is not overly expensive given the superior quality, our company has implemented a flexible and generous discount program and referral system. Do not hesitate to contact our customer service representatives for a discount code. Additionally, feel free to refer to our Pricing page to find out more about the discounts we offer.

  • Can I delay paying for my order after it is delivered?

    This option isnot available. Our writing service is a pre-paid one, meaning our writers can only begin work on an order after the customer has submitted their payment. However, you need not worry because we will certainly deliver your order on time and in full accordance with the instructions, you provide. Countless customers have already expressed their entire satisfaction with our work and it is most likely you will feel the same.

  • Does your company offer a refund option in the event anything goes wrong?

    Firstly, feel assured that nothing is likely to go awry, not at least because your order will be completed by a highly qualified and professional writer. In the event you feel a few modifications are needed, we will happily offer you up to three revisions free-of-charge. We also offer a full Money Back guarantee. If you decide to request a refund, our dispute team will consider your complaint and look at any problem thoroughly according to the provisions in our Money Back policy. It is, however, very rare to get such requests because customers are usually fully satisfied with the exceptional quality of our content. Feel free to take a look at our Revisions Policy and Money Back Guarantee for more information on how these work.

  • Upon what principles do you set your prices?

    The pricing structure at was designed to meet the needs of our customers. Consequently, our prices are affordable and the structure clear and you will find there are no hidden costs. We base the cost of an order on three primary principles which are 1) page count, 2) the customer’s level required 3) deadline. We reward customer loyalty with generous discounts, so it is actually possible to make considerable savings with our company. Feel free to refer to our Pricing page to learn more about this aspect of our service.

  • What happens if the content you deliver contains plagiarism?

    Every content delivered by is entirely authentic – original. It is our policy to hire professional and properly qualified writers who create original content, not copy and paste. To further ensure the finest quality, we use a reliable detection system to check for plagiarism. Hence, you can be certain of the authenticity of the content in your content and that all source material will be accurately referenced and cited.

    Remember, though, that you must ensure a content is not plagiarized if you ask us to edit, proofread or rewrite it.

  • Can you provide an assurance that my content will not be pre-written? only provides its customers with original, custom-crafted content. Therefore, we guarantee all content are freshly created from scratch.

  • When will my content be ready?

    Our company offers several options when it comes to deadlines. The longer you give us to write your content, the less it will cost you. This also allows you more time to request revisions and it ensures you get the best possible content. It is important to note that the deadline you set means the time it takes to complete the first draft. You will need to set a revised deadline if you want your content modified.

  • If I need to include additional files/material, how can I do this?
    Once you have completed and submitted the order form, we will arrange access to a personal area with a control panel, whence you can upload any additional materials/files for your assigned writer and send messages. To ensure a successful outcome, you should provide as much detail as you possibly can. The system at accommodates all the most widely used file formats up to a size of 20MB. If you experience any problems uploading files or documents, feel free to contact our customer service representatives via live chat or send your documents directly by email to the address provided with your order reference number in the subject line.
  • By what means will my content be delivered?
    Once your content is complete, our writer will upload the preview version to the orders area on our website. You can then review the watermarked version of your content.
    After review, you have the option to either approve the content and receive it as a Microsoft Word file or you can request a revision, allowing our writer sufficient time to complete the changes. Feel free to check out our Revisions Policy for more information on this aspect of our service.
  • Can I ask for a particular writer to complete my content and how do I do this?

    If it is the case you have previously placed an order with, you can ask for your preferred writer when you submit subsequent orders by adding the writer’s ID to the order form. However, this facility is only available if your content is not needed for 24 hours or more. Additionally, your order will cost more because of the increased urgency and separately from the skills level of the writer you ask for. In the event the writer you request is unavailable, we will allocate your order to another suitably qualified writer.

Questions that New Customers Frequently Ask

  • I forgot my password! How can I log in?

    We offer a "Forgot password" option on our website, which you will find on the login page. You simply need to submit your email address and we will send instructions for resetting your password. If you experience any problems during the process, don’t hesitate to contact our customer service representatives for assistance.

  • Who will write my content?

    The writing team at is made up of freelance English-speaking experts from every part of the world such as Australia, Canada, the UK and USA. In addition to holding a BA, MA or PhD degree, each one has successfully undergone a series of complex tests as part of our recruitment process. Hence, you can be sure your writer is a professional with suitable expertise.

  • How can I contact my writer to make sure they fully understand my instructions?

    To ensure all communication between customer and writer is timely and effective, we provide an intuitive and easy-to-use messaging service. You simply need to log in to your account, go to the administration panel and find your order. Here, you will see a “Messaging” option that allows you to send a message directly to your writer or our customer services team. For security reasons, we do not allow customers to communicate directly with our writers by phone or email.

  • When can I expect my content to be delivered?

    We will deliver your order to your personal account by the deadline you specified. Please remember that a longer deadline will save you money. This additionally allows your writer more time to complete revisions if any are required. Note also that the initial deadline refers to your content’s first draft. A revised deadline will need to be set where a content needs modifying.

  • What should I do if your writer is late delivering my order?

    In the event our writer is late delivering your content you should contact our customer service representatives. They will make contact with your writer by phone, and if they have difficulty, we will allocate a new writer capable of meeting your final deadline. If it’s the case your deadline has already passed, we will recalculate the cost of your order to reflect the actual delivery date. Refer to our company’s Money Back guarantee for more information.
  • How can I be really sure my content is original?

    Every content delivered by is freshly written and we are happy to prove this through the provision of a plagiarism report. To receive this report, tick the “Receive Plagiarism Report” option on the order page. This will be sent as soon as you approve your content.
  • Once I review the preview of my content and I feel it needs revision, how do I let you know?

    Should you feel in any way dissatisfied with our work, look for the “Revisions” button, click it, add your revision instructions with a new deadline and submit it. Your writer will make the required revisions in accordance with your instructions.

  • Given the importance of an Abstract in any content, can I be certain mine will be professionally and properly written?

    Every written piece provided by our expert writers is the finest quality. If your content needs an abstract, simply select the “Abstract” option on the order form and you needn’t worry after that. We will handle your work with the utmost care.